Humber/Ontario Real Estate Course 4 Exam Practice

How should a salesperson handle a situation where a light fixture has been removed after closing?

1. Contact the listing salesperson at the seller's brokerage

2. Explain to the buyers that such issues can't be fixed

3. Have the buyers reach out to the seller directly

4. Ask the buyers to contact the seller's brokerage

5. Seek a legal solution immediately

6. Handle the situation personally without any external help

The correct answer is: Contact the listing salesperson at the seller's brokerage

Contacting the listing salesperson at the seller's brokerage is the most appropriate action in this scenario because they are usually the best point of contact for resolving matters that arise post-closing. The listing salesperson may have insight into the terms of the purchase agreement, including any stipulations regarding fixtures that were included in the sale. By reaching out to them, the salesperson can facilitate communication between the buyers and the sellers, allowing for a structured resolution process, potentially guiding the buyers on next steps and how to proceed if they feel the removal breaches the terms of the agreement. Other approaches, such as explaining to the buyers that the issues can't be fixed, can lead to further frustration and confusion, as the situation may still be negotiable. Encouraging buyers to contact the seller directly may not yield the desired results, especially if the seller is unresponsive or unwilling to engage. Likewise, involving legal solutions too quickly can escalate tensions and should ideally be a last resort after attempting to resolve the situation through mediation with the relevant parties. Each of these alternatives lacks the structured approach that contacting the listing salesperson offers, which is vital for effective communication and resolution.