Humber/Ontario Real Estate Course 4 Exam Practice

How should a salesperson handle a buyer's concern about a home's features like the roof or electrical system?

1. Discourage third-party opinions if the salesperson has general knowledge.

2. Recommend a close friend knowledgeable about such topics.

3. Admit having no contacts who handle those concerns.

4. Provide an opinion to satisfy the client.

The correct answer is: Admit having no contacts who handle those concerns.

The appropriate approach when a buyer expresses concerns about specific features of a home, such as the roof or electrical system, is to admit having no contacts who handle those concerns. This response demonstrates honesty and integrity, which are crucial in building trust with clients. By acknowledging a lack of expertise in certain areas, the salesperson avoids giving inaccurate information that could mislead the buyer or cause potential harm. This option reinforces the importance of transparency in the real estate process. Buyers rely on salespeople for accurate guidance, and being upfront about limitations helps to maintain a professional relationship. Additionally, it creates an opportunity to direct the buyer towards specialized professionals who can provide a reliable assessment, such as home inspectors or licensed contractors, ensuring that the buyer receives the best advice regarding the home's features. The other choices may not serve the buyer's best interests as effectively. Discouraging third-party opinions can limit the buyer's ability to make an informed decision. Recommending a close friend who may not be a qualified professional could lead to biased advice or potential conflicts of interest. Providing an opinion without expertise may result in misinformation, which could damage the salesperson's credibility and trustworthiness in the long run.