Humber/Ontario Real Estate Course 4 Exam Practice

If clients find the first showing unhelpful, what should the agent do next?

1. Respect their decision and cancel remaining showings.

2. Discuss feedback, reassess their requirements, and proceed if possible.

3. Suggest they rethink their criteria and reconnect later.

4. Recommend revisiting the first property as it might seem better on second viewing.

The correct answer is: Discuss feedback, reassess their requirements, and proceed if possible.

When clients find the first showing unhelpful, it is essential for the agent to engage in a conversation about their feedback and reassess their requirements. This approach ensures that the agent can gain insights into what aspects of the property did not meet the clients' expectations, whether that relates to size, location, amenities, or overall presentation. By discussing their specific needs and preferences, the agent can better tailor future showings to align with what the clients are truly looking for, increasing the chances of finding a suitable property. This step of reassessment also demonstrates active listening and a commitment to providing a personalized service, which is vital for building trust with clients. Proceeding with this informed strategy allows the agent to navigate the subsequent showings more effectively and potentially contribute to more fruitful outcomes, as the clients feel heard and valued. Other strategies, like canceling remaining showings or telling clients to reconnect later, do not foster an ongoing dialogue about their evolving needs. Additionally, suggesting a revisit of the first property without addressing the specific feedback might overlook the reasons why the showing was deemed unhelpful, ultimately missing an opportunity for improvement and a deeper understanding of the clients' desires.