Humber/Ontario Real Estate Course 4 Exam Practice

What should a salesperson do if a client expresses dissatisfaction with their current listing broker?

1. Discuss the issues to gain a new client

2. Refer the client to their current broker

3. Provide options to cancel the listing

4. Request termination of the listing on behalf of the client

The correct answer is: Refer the client to their current broker

When a client expresses dissatisfaction with their current listing broker, referring the client to their current broker is a professional approach that prioritizes ethical conduct and respect for existing agreements. This option encourages open communication and provides the client with an opportunity to address their concerns directly with the broker managing their listing. By taking this step, the salesperson reinforces the importance of client-broker relationships and helps ensure that any dissatisfaction is handled appropriately and transparently. It also allows the client to assess whether their concerns can be resolved without prematurely terminating a contract, which could have implications for both the client and the broker involved. In contrast, discussing the issues for the purpose of gaining a new client could come across as opportunistic and might undermine the trust that clients need to have in real estate professionals. Options related to providing ways to cancel the listing or requesting termination on behalf of the client might interfere with the existing agreement and could lead to ethical dilemmas or breaches of contract, which should be avoided in professional practice.